FAQ
How can I book train tickets with you?
To book train tickets with us, you can call us at 1888-688-8515 and talk to our live train booking expert provide all your requirements and our executive book your tickets in no time after checking all the details over the email proceed to payment using the secure link. It’s quick, easy, and convenient!
What payment methods are accepted for train ticket bookings?
We accept various payment methods, including credit/debit cards, online banking, and digital wallets such as PayPal. You can choose the option that is most convenient for you during the checkout process.
Can I change or cancel my train ticket after booking?
Yes, you can change or cancel your train ticket, depending on the fare type and the terms and conditions of your booking. Please refer to our booking policy or contact our customer service team for assistance with changes or cancellations.
How far in advance can I book train tickets?
You can typically book train tickets several months in advance, depending on the route and availability. We recommend booking early to secure the best fares and seat options for your desired travel dates.
Are there discounts available for senior citizens, students, or military personnel?
Yes, we offer discounts for various groups, including senior citizens, students, and military personnel. Please check our website or contact our customer service team for information on available discounts and eligibility criteria.
What should I do if I miss my train?
If you miss your train, please contact us as soon as possible. Depending on the fare type and availability, we may be able to assist you with rebooking on a later train. Additional fees or fare differences may apply, so it’s essential to notify us promptly.
Can I reserve specific seats or cabins on the train?
Seat reservations are available on certain trains and routes, subject to availability. During the booking process, you may have the option to select your preferred seat or cabin type. If seat reservations are not available, seats are allocated on a first-come, first-served basis.
Is there a mobile ticket option available?
Yes, we offer mobile ticketing options for added convenience. After booking your tickets online, you can choose to receive your tickets digitally on your smartphone. Simply present your mobile ticket at the station or to the onboard staff for validation before boarding.
Terms & Conditions
Redemption travel may not be reserved unless a sufficient point balance is available in the member’s TrainTicketTravel Services Guest Rewards account at the time of booking.
Points may be redeemed for travel in the name of passengers other than the member, but tickets and travel documents are non-transferable once issued.
Only one child (age 2-12) may be redeemed at half the rail fare for each adult in the reservation.
Infants (under age 2) may travel without a ticket, but if a separate seat is desired for an infant, points must be redeemed according to the child rate policy.
Redemption travel may not be bartered, brokered, purchased or sold, except under programs fully authorized and/or sponsored by TrainTicketTravel Services. A redemption ticket has no cash value.
Passengers with Disabilities
Online reservations for passengers with a disability, including reservations for accessible space and/or seating, are currently limited to one-way and round-trip train travel only for one adult or child passenger with a disability and up to one discounted companion.
Discounts are not combinable with other discounts (such as Senior, Rail Passengers Association, etc.) and promotions, unless such discounting is expressly described in the terms and conditions of a particular program.
To receive a discounted ticket, written documentation of a passenger’s disability must be presented at the ticket counter and when boarding the train.
At the time of travel, passengers with a disability who travel in an accessible bedroom will be required to certify that they require one or more of the accessible features of the accessible bedroom in order to book and receive the discount.
TrainTicketTravel Services train crews are not required or permitted to provide personal care assistance to passengers with a disability. It is the passenger’s responsibility to travel with a companion/attendant as necessary.
Wheeled mobility devices should not exceed 30 in (76 cm) wide and 48 in (122 cm) long and should have a minimum of 2 in (5 cm) of ground clearance. The weight limit for an occupied wheeled mobility device is 600 lbs. (273 kg). TrainTicketTravel Services permits both manually operated and battery-powered wheeled mobility devices.
To make reservations on the Auto Train (Lorton, VA to Sanford, FL), Downeaster (Boston, MA to Portland, ME) or Thruway connecting service (bus, ferry, taxi, etc.), or if you’re traveling with more than one adult or with children/infants, call 1-800-USA-RAIL or TTY 1-800-523-6590 for assistance.
Multi-Ride Passes
Multi-Ride pass holders need to confirm each trip (train and date) with RideReserve prior to traveling.
Monthly passes are non-transferable.
Six-ride passes are non-transferable.
Monthly passes will be canceled automatically, and refund limits will be imposed, if passes are not picked up on or before the first day of the valid travel month.
Ten-ride passes are non-transferable on most routes. On Pacific Surfliner, more than one person may use a ten-ride pass at one time.
Seating is limited. Seats may not be available on all trains at all times.
A ticket shall be valid for carriage or refund one year after the date of purchase, unless otherwise provided.
Reservations must be made when required, and tickets are not transferable. If you do not board your train as booked, your entire reservation is subject to cancellation. In order to ensure the quality of travel and safety and security of its passengers, TrainTicketTravel Services may refuse to carry passengers:
Who have not paid the applicable fare or do not have a valid ticket;
Who have monthly, 10-ride, or 6-ride tickets and have not made a required RideReserve confirmation prior to departure on applicable services;
Who present a TrainTicketTravel Services ticket purchased from an unauthorized third party. TrainTicketTravel Services tickets may only be sold or issued by TrainTicketTravel Services or an authorized travel agent/tour operator. Any ticket purchased from an unauthorized third party will be voided. The ticket holder will not be eligible for travel or for a refund.
Whose conduct is objectionable (such as, but not limited to, being under the influence of alcohol or narcotics);
Whose personal hygiene makes them offensive;
Who pose a health, safety, or security hazard to other passengers or employees;
Who refuse to comply with safety or security rules or with instructions of TrainTicketTravel Services personnel;
Who is traveling with an animal that is not compliant with TrainTicketTravel Services policies (for example, the animal is not under control, acts violently, causes a significant disturbance, or is not housebroken);
Who would require TrainTicketTravel Services personnel to provide personal care services or otherwise do not meet the essential requirements for the receipt of TrainTicketTravel Services services; or
Who refuse to consent to TrainTicketTravel Services security inspections of persons and/or baggage onboard TrainTicketTravel Services trains and/or at designated areas, such as train platforms and passenger boarding or waiting areas
Refund Policy
Fares, Modifications, and Refunds
About Fares
TrainTicketTravel Services will make reasonable efforts to ensure the accuracy of all published fares but reserves the right to correct any erroneously published fare not intended for sale. In the event of such an error and issuance of a ticket, TrainTicketTravel Services reserves the right to cancel the ticket and refund the total amount paid by the purchaser in accordance with these Terms and Conditions.
TrainTicketTravel Services reserves the right to limit the number of tickets sold at a given fare amount.
For reserved services, a range of fares may apply. TrainTicketTravel Services will quote and price your travel at the lowest fare available for each class at the time of reservation.
On unreserved services, the lowest fares may be restricted during peak travel periods.
When itinerary changes are permitted, a difference in fare may apply.
Some discount fares may be non-changeable and only partially refundable.
Fares are not guaranteed until TrainTicketTravel Services provides you with a reservation confirmation.
Fares, routes, and schedules are subject to change without notice.
Risk-Free Cancellation
For all reserved fares purchased from TrainTicketTravel Services via cash*, credit card, or debit card, a full refund will be issued to the original form of payment if the ticket is canceled within 24 hours of the time of purchase and prior to the scheduled departure. Tickets for unreserved services must be canceled within 1 hour of purchase. Unused tickets not canceled prior to departure are forfeited.
“No Show” Policy
Subject to applicable cancellation policies in these terms and conditions, all fares are non-refundable and non-changeable after departure. Passengers who “no show” or do not cancel prior to departure forfeit the entire value of their “no show” segment. This policy applies to tickets paid in USD (including via Gift Certificate) as well as tickets paid with TrainTicketTravel Services Guest Rewards points.
Saver Fares
Cancellations:
- 25% of the total fare is forfeit, 75% returned to non-refundable eVoucher.
- Upgrades made through third-party partners may not be refundable—see terms and conditions of such third-party partner.
Changes:
- 25% of the total fare is forfeit.
- Change fee waived for Select Executive members.
Value Fares
Cancellations:
- 15+ days before departure: no fee, 100% returned to original form of payment.
- 0-14 days before departure: 25% of the total fare is forfeit, 75% returned to original form of payment*.
Changes:
- No fee
Flexible Fares
Cancellations:
- No fee, 100% returned to original form of payment*.
Changes:
- No fee, difference in fare may apply.
PRIVACY POLICY
At TrainTicketTravel, we are committed to protecting your privacy and safeguarding your personal data. We collect various types of personal data to ensure a smooth booking experience and provide you with the best possible service. Below are the types of personal data we obtain:
– **Name**: We collect your name to personalize your booking and communication with us.
– **Contact Information**: This includes postal addresses (home, work, and billing), zip code, telephone number, and email address.
– **Professional Information**: We may collect job title and company name for business-related bookings.
– **Identification Information**: Government-issued identification numbers such as national ID card number, passport number, or driver’s license number may be collected for verification purposes.
– **Personal Characteristics**: Date of birth, gender, and photos are collected to customize your travel experience.
– **TrainTicketTravel Guest Rewards Account Information**: This includes username, password, account preferences, membership number, loyalty points, and redemption awards.
– **Travel and Reservation Information**: Departure and arrival points, dates of travel, train number, accommodations, number of travelers, fares, and other relevant details are collected for booking purposes.
– **Payment Information**: We collect payment card information (credit card type, number, expiration date, and security ID) and e-wallet or digital payment information (such as Apple Pay) to process your transactions securely.
– **Other Information**: This may include gift card information, discount types, promotional codes used, social media handles, preferences (e.g., ticket pick-up/delivery options, accommodation preferences), and job application information (resume, employment history, education).
– **Automated Information Collection**: When you use our Online Services or open our emails, we may collect information through automated means such as cookies, web server logs, web beacons, and other technologies. This helps us remember your information, track your usage patterns, personalize your experience, measure usability, and enhance our products and services.
While providing personal data is voluntary, certain information may be necessary to offer relevant products or services. Failure to provide certain information may affect our ability to provide you with certain products or services.
We value your privacy and handle your personal data responsibly. For more information on how we use and protect your data, please refer to our full Privacy Policy. If you have any questions or concerns, please contact us.
TrainTicketTravel Disclaimer:
TrainTicketTravel’s fares, time schedules, equipment, routing, services, and information (hereinafter referred to as “TrainTicketTravel services”) are provided on an “as is” basis without any warranties of any kind, either express or implied. TrainTicketTravel disclaims all warranties, express or implied.
TrainTicketTravel reserves the right to change its policies without notice.
TrainTicketTravel specifically disclaims liability for any inconvenience, expense, or damages, including but not limited to incidental, consequential, punitive, lost profits, or loss of business, resulting from errors in its timetable, shortages of equipment, or delayed trains, except in cases where such delay causes a passenger to miss a guaranteed connection on TrainTicketTravel. In such instances, TrainTicketTravel will provide the passenger with alternate transportation on TrainTicketTravel or another carrier, or offer overnight hotel accommodations, at TrainTicketTravel’s sole discretion. This shall constitute TrainTicketTravel’s sole liability and the passenger’s sole and exclusive remedy.
TrainTicketTravel also disclaims any liability for the products and/or services of its advertisers, business partners, sponsors, suppliers, licensors, and agents to the extent permissible under the law. TrainTicketTravel shall only be responsible for the rail transportation services that it provides.
